WARRANTY TERMS

We provide a warranty period for new products and devices listed on our website in accordance with the Hungarian legislation in force (Act V of 2013 on the Civil Code; Government Decree 151/2003 (IX. 22.). For non-consumer customers, i.e. customers with a company tax number, the following warranty rules do not apply.


The warranty period for accessories, components and spare parts of certain consumer durables is applicable if it reaches HUF 10,000.00 gross. The duration of the guarantee is set out in the Decree:
- One year for a sales price of HUF 10,000 but not exceeding HUF 100,000,
- two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
- three years for sales above HUF 250 000.

For certain brands of certain products, we provide a warranty period longer than the statutory warranty period. The exact extent of this guarantee is indicated in the information displayed next to the product.


According to the Government Decree 249/2004 (VIII. 27.), the warranty period for repair and maintenance services is 6 months. Failure to comply with these time limits shall result in forfeiture of rights. The duration of the guarantee shall be extended, in the case of repair of the consumer goods, from the date on which the goods are delivered for repair, by the time during which the consumer has not been able to use the goods as intended because of the defect.


The guarantee period starts on the date of delivery of the consumer goods to the consumer, which is also the date of fulfilment of the invoice. In the case of delivery by courier, the guarantee period shall start on the 2nd working day following the date of the invoice. If the putting into service is carried out by the undertaking or its agent, the guarantee period shall start on the day of putting into service. If installation takes place, the date of installation shall be specified on the worksheet attached to the invoice. If the consumer puts the consumer goods into service more than six months after delivery, the starting date of the guarantee period shall be the date of delivery of the consumer goods.


A defect is not covered by the guarantee if its cause occurs after the goods have been handed over to the consumer, for example if the defect caused by

- improper installation (unless the installation was carried out by the undertaking or its agent or if the improper installation is attributable to a fault in the instructions for use),

- misuse, failure to observe the instructions in the instructions for use,

- incorrect storage, incorrect handling, damage,

- natural disaster.


In the event of a defect covered by the warranty, the consumer shall:

- in the first place, repair or replacement, at his choice, unless the chosen warranty claim is impossible to meet or would involve disproportionate additional costs for the undertaking compared with the other warranty claims, taking into account the value of the service in its good state, the seriousness of the lack of conformity and the damage to the consumer's interests caused by the fulfilment of the warranty claim.

- if the trader has not undertaken to repair or replace the goods, cannot fulfil this obligation within a reasonable time and without detriment to the consumer's interests, or if the consumer's interest in repair or replacement has ceased, the consumer may, at his choice, request a proportionate reduction of the purchase price, have the lack of conformity repaired or replaced by another person at the trader's expense, or withdraw from the contract. There is no right of withdrawal for minor defects.


The consumer may switch from one right to another. He must pay the costs of the changeover to the trader, unless the trader has given a reason for the changeover or the changeover was otherwise justified.


If the consumer claims for a replacement within three working days of the purchase (installation) because of a defect in the product, the trader cannot claim disproportionate extra costs but must replace the product, provided that the defect prevents it from being used as intended. If the trader is unable to declare whether the consumer's warranty or guarantee claim can be met at the time of notification, it must notify the consumer of its position within 5 working days in a verifiable manner, including the reasons for the refusal and the possibility of recourse to a conciliation body if the claim is rejected.


The business must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than fifteen days, the trader must inform the consumer of the expected duration of the repair or replacement. The information shall be provided, with the consumer's prior consent, by electronic means or by any other means capable of evidencing receipt by the consumer.


If, during the guarantee period, the first repair of the consumer goods by the trader establishes that the goods cannot be repaired, the trader shall replace the goods within eight days, unless the consumer has provided otherwise. If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which is proof of payment for the goods.


If, during the warranty period, the consumer goods, after having been repaired three times, again become defective, unless the consumer has provided otherwise, and if the consumer does not request a proportionate reduction of the purchase price pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, and the consumer does not wish to have the consumer goods repaired or replaced at the expense of the business, the business shall replace the consumer goods within eight days.


If it is not possible to replace the goods, the trader must reimburse the consumer within eight days for the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which is proof of payment for the goods.


If the consumer goods have not been repaired within thirty days of the date on which the request for repair is notified to the trader, the trader must replace the goods within eight days of the expiry of the thirty-day period, unless the consumer has given a different instruction. If the consumer goods cannot be replaced, the trader must reimburse the consumer the purchase price indicated on the proof of payment of the price of the goods presented by the consumer, i.e. the invoice or receipt issued under the VAT Act, within eight days of the expiry of the thirty-day time limit for repair.


Only new parts may be installed in the product during the repair. In the case of repair of the consumer goods, the duration of the guarantee shall be extended from the date of delivery for repair by the time during which the consumer was unable to use the goods as intended because of the defect. In the event of replacement (repair) of the product or part of the product, the guarantee period shall start again for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.


The costs of fulfilling the warranty obligation shall be borne by the undertaking (seller). Fixed products, products weighing more than 10 kg or products which cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, reassembly, removal and return shall be carried out by the undertaking or, if the consumer has indicated his need for repair to the repairer, by the repairer.


The guarantee shall be without prejudice to the consumer's statutory rights, in particular his rights under the law relating to accessories, product warranty and damages.


In the event of a consumer dispute, the consumer may also initiate proceedings before the conciliation body run by the county (capital city) chambers of commerce and industry.


The owner of the consumer goods may enforce the rights arising from the guarantee, provided that he is a consumer.


The rights arising from the guarantee may be exercised by means of a guarantee voucher, which may not be made conditional on the consumer returning the unopened packaging of the consumer goods.


In the event of failure to make the guarantee voucher available to the consumer, the conclusion of the contract shall be deemed to have been proved on presentation by the consumer of proof of payment of the consideration, namely an invoice or receipt issued in accordance with the Law on Value Added Tax. In this case, the rights arising from the guarantee may be enforced by means of proof of payment of the consideration. The validity of the guarantee shall not be affected by the irregular issue of the guarantee voucher or by the failure to make the guarantee voucher available to the consumer.


The consumer may assert his warranty claim with the business (seller). The consumer may also, at the consumer's choice, submit his request for repair directly to the head office of the undertaking, to any of its premises, branches or repair services indicated by the undertaking on the guarantee voucher.


The obligation to provide the guarantee is imposed on the undertaking which is bound by the contract with the consumer to provide the service which is the subject of the contract.