PURCHASE TERMS

We are happy to welcome you among our customers. Please read carefully the following terms before ordering:

The seller details

Company name: DND Telecom Center Ltd.

Address: Hungary, 1089 Budapest, Elnök u. 1.

Telephone: +36-1/459-8050

Fax number: +36-1/210-1757

Represents: Sándor Csányi managing director

Tax number: 12275085-2-42

EU tax number: HU12275085

Company registration number: 01-09-661564

Web: https://www.dnd.hu

E-mail cím: dndATdndDOThu

Facebook: https://www.facebook.com/DNDTelecomCenter/

YouTube: https://www.youtube.com/user/DNDTelecomCenter/

Privacy contact: Sándor Csányi managing director, e-mail: dndATdndDOThu

The purchase and payment process

After your order you receive a confirmation e-mail about the purchase. The ordered products can be received in our shop (Hungary, 1089 Budapest, Elnök street 1.) in case of personal pickup or by courier service in case of express delivery. Depending on the weight and value of the ordered shipment the DPD or other courier deliver the shipment to your address in 24-48 hours from the date of dispatch. The final invoice, which includes the shipping cost, can be found in the shipment.

The delivery is expected in working hours between 8-17 hours, however the courier usually arrives in the morning, hence we strongly recommend to provide a working address and recipient name. During the ordering process in the “note” section you can enter any information which could be important for the delivery. If the delivery address is unattended, the courier leaves a notice and you can enquiry about the shipment on phone or e-mail.

Delivery time

In case of express delivery if we have on stock of the required products, we dispatch the shipment within two working days from the date of receiving the purchase request, however we dispatch the shipment typically within 24 hours from the date of order. The delivery cost may vary by country depending on the value and dimensions. We don’t charge delivery cost in EU if the value of the shipment is over EUR 166,- + VAT.

In case of personal pickup we prepare the products which are on stock and reserve those for you in a few hours receiving your order.

When the requested products are not on stock we contact with you one of your contact details in order to consult about the delivery time. If the delivery date can’t be accepted, the order can be withdrawn in writing without any further consequences. DND Telecom Center Ltd. can not take responsibility due to the delivery delays caused by the courier company.

Licensed products

Some of products you can purchase on our website requires license which we indicate by the product details. Acquiring the license and using the product according to your local law and regulation is always the responsibility of the customer. Please always inform about your local country regulation prior the purchase. Licensed product shall be used in possession of an official license. In case of products which requires radio license we always contact you by phone or e-mail. We program the radios according to the customer’s request in case the radios or the products require additional setting or programing.

The right of withdraw

The customer have the right to withdraw from online purchase as well as from purchases made elsewhere than in shops within 14 days. This “cooling off” period expires 14 days after the day the customer received the goods. However, if this period expires on a non-working day, your deadline is extended till the next working day. The customer can choose to withdraw from the order for any reason within this timeframe - even if you simply changed your mind.

The seller must give you a refund within 14 days from receipt of your withdrawal notification, but can delay refunding you if he/she has not received the goods back or evidence that you have sent them back. This refund must include any shipping charges you paid when you made your purchase. However, the seller may charge you additional delivery costs if you specifically requested non-standard (express) delivery. Customer will have to pay the costs of returning the goods to the trader.

Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use. The customer also has the right to withdraw from the purchase when a product is ordered which is out of stock and the confirmed delivery date can’t be accepted.

Warranty policy

Our company undertake warranty time according to the Warranty Terms and Conditions to the products and accessories. The referred Warranty Terms and Conditions is an inseparable part of this Purchase Terms. If the product is defective, send it to our address within the warranty period. Following the receipt of the product we inspect it and if the warranty issue confirmed, we replace or repair it as soon as possible. We undertake the shipping fee of the repaired or replaced product, however the customer must to return the faulty product to us.

Complaint

If any damage is found on the package, the courier is obliged to deliver the item and make a report on the site to you request. If you find any discrepancies between the invoice and the delivered products or you find a damaged product in an unharmed packing, please report it to us as soon as possible.

Other terms and conditions

Please note that we store your data according to our Legal Notices and Privacy Policy in order to fulfil the contract and to prove the fulfilment according to the terms of contract. The supplied personal data is managed confidentially and we don’t provide it to third party. The only exception is the date which is necessary to the delivery company in order to fulfil the shipping assignment.

Prices are subject to change without notice. Promotional offers are subject to availability and valid until revoked. Our prices unless otherwise indicated, are always shown as a gross price.